Data Protection & Privacy

baja's Privacy Policy — Our commitment to keeping your information safe

We maintain full transparency about how your personal information is collected, used, and protected on our platform.

Last Updated: January 2026

Table of Contents

1. Introduction

baja ("we", "our" or "platform") is committed to providing a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use the baja.beer website, how that information is processed, and what steps we take to protect your privacy.

By using our platform, you are considered to have agreed to the terms of this Policy. We ask that you read it carefully. If anything is unclear, please contact us at [email protected].

This Policy applies only to the baja.beer domain. We are not responsible for the privacy practices of third-party websites or services.

2. Information We Collect

To operate the baja platform properly and provide users with the best experience, we need to collect certain information. We collect information in the following categories:

A. Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide certain information. This includes:

  • Full name and date of birth
  • Email address and mobile number
  • Residential address
  • National ID or passport number (for identity verification)
  • Payment information (bKash, Nagad, Rocket, Upay or bank account number)
  • Any information provided when contacting us

B. Automatically Collected Information

When you visit our site, certain technical information is collected automatically:

  • IP address and device type
  • Browser type and version
  • Operating system information
  • Page views, session duration and click activity
  • Referral URL (where you came from before reaching our site)
  • Login time, date and location (at a general level)

C. Transaction Information

To process deposits and withdrawals, we retain a history of financial transactions. This includes the date, amount and payment method details of each transaction.

3. Purpose of Using Information

Collected information is used for the following specific purposes:

  • Account Management: Creating, verifying and maintaining your account.
  • Identity Verification: Verifying identity to prevent fraud and ensure account security.
  • Processing Financial Transactions: Accepting deposits and settling withdrawals.
  • Providing Support: Resolving your issues and answering your questions.
  • Platform Improvement: Analysing user experience and improving service quality.
  • Ensuring Security: Detecting and preventing unauthorised access and fraud.
  • Legal Compliance: Maintaining records in accordance with applicable laws and regulations.
  • Communication: Delivering important platform updates and information to you.
We do not sell or rent your information to third parties for marketing purposes.

4. Sharing & Disclosure of Information

baja handles your personal information with strict confidentiality. However, information may be shared in the following limited circumstances:

A. Payment Processors

To complete deposit and withdrawal transactions, we share the necessary financial information with bKash, Nagad, Rocket, Upay and authorised banking partners. These partners may use this information only to process transactions.

B. Technology Service Providers

Trusted technology partners who assist in operating our platform (such as server hosting and security software providers) are given access only to the information needed for their specific role. They are contractually bound to uphold baja's privacy standards.

C. Legal Requirements

We may disclose relevant information in response to a court order, a lawful request from a law enforcement agency, or other legal obligations. This is always kept to the minimum necessary.

D. Business Changes

In the event of a merger, acquisition or business transfer, user information may be transferred to the new entity. We will notify you in advance in such cases.

Beyond the cases above, we never share your personal information with third parties without your consent.

5. Cookies and Similar Technologies

The baja.beer website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

Types of cookies we use:

  • Essential Cookies: Required to maintain login state and ensure security. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences and settings (such as language and display preferences).
  • Analytics Cookies: Collect anonymous data to monitor site performance and improve user experience.
  • Security Cookies: Used for fraud detection and prevention.

You can disable non-essential cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work correctly.

6. Information Security

We have put in place industry-standard technical and organisational security measures to keep your personal information safe:

  • SSL Encryption: Our entire platform is secured with SSL/TLS encryption, which encrypts all data between your browser and our servers.
  • Secure Data Storage: Sensitive information is stored in encrypted databases.
  • Access Controls: Only authorised staff can access the information they need, and they are bound by confidentiality agreements.
  • Regular Security Reviews: Regular security assessments are conducted to identify potential vulnerabilities.
  • Fraud Detection Systems: Advanced systems are used to automatically detect and prevent suspicious activity.

While we are committed to maintaining the highest level of security, no digital system is 100% risk-free. We also encourage you to use a strong password for your account and never share it with anyone.

If you suspect unauthorised access to your account, notify us immediately at [email protected].

7. Your Rights

You have the following rights regarding your personal information:

A. Right to Access

You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable time after receiving your request.

B. Right to Correction

If any of your information is inaccurate or incomplete, you may request a correction. We will update it as soon as possible.

C. Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing transactions.

D. Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

E. Right to Object

If you have an objection to a particular way your information is being used, let us know. We will consider your objection.

To exercise any of the above rights, contact us at [email protected].

8. Data Retention Period

baja retains your personal information only for as long as needed to fulfil the relevant purpose.

  • Account Information: For the full duration your account is active, and after closure for as long as required to meet legal obligations.
  • Financial Transaction Records: For the period required by financial laws and regulatory requirements.
  • Support Communications: For a reasonable period for dispute resolution and quality control purposes.
  • Security Logs: For as long as needed for fraud detection and investigation.

Once the applicable period has passed, we securely delete or anonymise your information.

9. Information of Minors

The baja platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification measures are in place during the registration process. If we detect that an account has been created by someone under 21, that account will be closed immediately and any information collected will be deleted.

For users aged 21+ only. If you know that a minor is using our platform, notify us immediately at [email protected].

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be changed.
  • For significant changes, we will attempt to notify you by email.
  • Continuing to use the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly so you stay informed about the latest information.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please get in touch with us:

Our support team is able to assist in both Bengali and English. We always treat any privacy-related request you make with care.

After receiving a formal request for data access or deletion, we will get back to you as soon as possible.

This privacy policy is a supplement to baja.beer's Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities. For more information, visit our FAQ page.